This Privacy Policy explains how ELE Method collects, uses, stores, shares, and protects personal data of visitors, prospective students, students, and users (“Data Subject” or “you”) when you interact with our website, forms, services, memberships, lessons, digital content, support channels, and communications.

By using our services, registering, purchasing, booking a session, or submitting personal information, you accept this Privacy Policy. If you do not agree, please do not use our services or provide personal data.

1) Principles and legal framework (Colombia)

ELE Method processes personal data in line with the principles of purpose limitation, freedom/consent, accuracy, transparency, restricted access, security, and confidentiality.

Where applicable, processing is governed by Colombia’s Law 1581 of 2012 and Decree 1377 of 2013, as well as related regulations. You may contact Colombia’s Superintendence of Industry and Commerce (SIC) if you believe your data protection rights have been violated, after first submitting a consultation or claim to ELE Method and completing the applicable procedure.

2) Personal data we may collect

We may collect personal data when you:

• visit our website or interact with forms,

• subscribe to communications,

• book sessions,

• purchase a membership or product,

• use our platform or attend lessons,

• contact support.

Types of data we may collect (depending on your interaction):

1. Identification and contact: name, country, email address, time zone, platform username/ID.

2. Learning and academic data: Spanish level, goals, interests, progress notes, homework, assessments, feedback.

3. Technical and usage data: IP address, browser, device, pages visited, cookies/identifiers, navigation events.

4. • We do not store full card details. Payments are processed by third parties (e.g., Stripe/PayPal or others, as applicable).

     Payment-related data (limited): payment status, products purchased, dates and amounts.

5. Communications: messages sent via email, forms, or any support channels you use with us.

We do not intentionally request sensitive personal data (e.g., health, biometric data, sexual orientation, etc.) or data from minors, unless strictly necessary and with the appropriate authorizations.

3) Purposes of processing (How we use your data)

We use your personal data to:

A. Provide and deliver services

• create and manage your account,

• deliver lessons, memberships, content, and platform access,

• personalize your plan, homework, and learning path,

• track progress and improve your learning outcomes.

B. Operations and support

• manage payments, billing/receipts, and transaction verification,

• provide customer support and resolve issues,

• maintain website security and prevent fraud/abuse.

C. Communications and marketing (with consent)

• send updates about programs, offers, promotions, or content,

• newsletters and campaigns (if you subscribe or authorize),

• invitations to events, launches, or surveys.

You can unsubscribe from marketing communications at any time via the “unsubscribe” link or by emailing our privacy contact.

D. Analytics and improvement

• measure content and campaign performance,

• run statistical analysis and improve user experience.

E. Legal compliance

• respond to valid requests from competent authorities,

• comply with applicable legal obligations.

4) Consent and lawful basis

By submitting forms, registering, purchasing, or otherwise providing your data, you confirm that:

• the information you provide is accurate,

• you are authorized to share it,

• you consent to our processing for the purposes described in this Policy.

We may request express consent where required, especially for marketing communications and non-essential cookies, depending on your settings and applicable rules.

5) Cookies and similar technologies

We may use cookies, pixels, and similar technologies to:

• remember preferences,

• improve navigation,

• measure traffic and performance,

• display relevant content.

You can disable or delete cookies in your browser settings. Some essential features may not work properly if you disable certain cookies.

6) Security and confidentiality

ELE Method implements reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, alteration, loss, or misuse.

However, due to the nature of the internet, no system can guarantee absolute security. You acknowledge and accept this risk. ELE Method is not responsible for security incidents caused by factors outside our reasonable control (e.g., sophisticated attacks against third-party services, infrastructure failures not operated by ELE Method), without prejudice to any legal obligations to notify where applicable.

7) Service providers, third parties, and international transfers

We may share personal data only as necessary to operate our services with:

• Payment processors (e.g., Stripe, PayPal, or others): to process payments and verify transactions.

• Email/marketing tools: to send communications (if you opt in).

• Hosting/learning platforms: to store content and provide access.

• Analytics providers: to measure site traffic and events.

These providers may act as data processors and may be located in other countries, which may involve international data transfers. When this happens, we aim to work with providers that implement reasonable security and confidentiality standards.

We do not sell personal data.

8) Data retention

We retain personal data:

• while you maintain an active relationship with us (account, membership, lessons),

• as needed to deliver services, meet legal/contractual obligations, or resolve disputes,

• for the period required by applicable laws.

Once the purpose is fulfilled, we may delete, anonymize, or block the data, unless retention is required by law.

9) Your rights (Law 1581 of 2012 — Colombia)

You have the right to:

• access, update, and correct your data,

• request proof of your consent (where applicable),

• be informed about how your data is used,

• submit requests, consultations, and claims,

• request revocation of consent and/or deletion of data where applicable,

• access your personal data free of charge.

10) How to submit requests and claims

To exercise your rights, email: [hello@elemethod.com] including:

• your full name,

• the email linked to your account,

• a clear description of your request,

• supporting documents if relevant.

We may request additional information to verify identity. If a request is incomplete, we may ask you to correct or complete it. We will handle consultations and claims within reasonable timeframes and in accordance with applicable legal requirements.

11) Minors

Our services are primarily intended for adults. If we ever process data from minors, we will require authorization from a parent or legal guardian and apply additional safeguards where appropriate.

12) Accuracy of information

You are responsible for ensuring the personal data you provide is accurate, complete, and up to date. ELE Method is not responsible for harm or issues resulting from inaccurate, false, or outdated information provided by you.

13) Ownership of website content and materials

All website content, methods, lesson materials, guides, videos, PDFs, and other ELE Method assets are protected by copyright and/or intellectual property laws. You may not copy, reproduce, distribute, resell, or exploit such materials beyond the permitted use under your membership or agreement, without our prior written authorization.

14) Changes to this Privacy Policy

We may update this Policy at any time to reflect improvements, operational changes, or legal updates. The current version will be posted on our website and the “Last updated” date will be updated accordingly. If changes are significant, we may notify you through reasonable means (e.g., email or an in-platform notice).

15) Contact

For privacy questions or to exercise your rights, contact:

[hello@elemethod.com]

Suggested subject line: “Privacy — Data Request”